We offer flat rate shipping of $8.95. All parcels regardless of their weight and shipping location fall into our flat rate shipping fee.
We only offer free shipping on our everyday additive-free lunchbox edition cookbook. However, we may advertise flash free shipping sales from time to time. If you aren’t on our mailing list, you can easily join so that you know when these specials occur.
Yes, simply select your shipping preference at checkout.
No, we do not have a warehouse/shop and as such we do not offer local pick up.
All packages are posted using Australia Post e-parcel, and delivery times can vary depending on location. Please note that due to COVID-19, delivery times may take longer than expected. However, this is beyond our control.
TAS to VIC and NSW – 2-4 Business Days
TAS to QLD and SA – 3-5 Business Days
TAS to NT and WA – 6-8 Business Days
TAS to TAS – 1-2 Business Days
You will be provided with a tracking number via email.
To find out your expected delivery time click here.
Once your order has been packed and dispatched you will be emailed your Australia Post tracking number. However, your email could end up in your junk/spam/others folders, so please also remember to check there for it.
To track your order, simply enter your tracking number into the Australia Post tracking website.
Australia Post will require a signature on delivery for your Additive-Free Lifestyle order UNLESS stated otherwise. If you would like your order left please write a note on your order in the notes section at checkout
ATL (Authority To Leave) means you are giving Australia Post permission to leave your parcel WITHOUT a signature. We recommend if choosing this option to provide a preference of where you would like your parcel left. (near letterbox, on the veranda, at the front door).
Package(s) marked ATL will NOT be replaced by Additive-Free Lifestyle if they go missing, selecting this option is at your own risk.
Please check your tracking number, you can find this number in your Australia Post email when your order is marked as shipped.
If your package hasn’t arrived within the recommended delivery time frame or is “held in transit” for longer than expected please email us at warehouse@additivefreelifestyle.com as soon as possible, so we can follow this up and help locate your package. We may need to lodge a ‘missing package investigation’ with Australia Post. This process can take up to 2 – 4 weeks to locate.
If your order has been marked as delivered please contact your local Post Office.
If your package was ‘damaged in transit’ the item will be returned to us. In which case we will reship your order at our earliest convenience free of charge.
If your package was delayed due to ‘incorrect address’ or ‘incorrect details’ at the fault of the customer, the item should be returned to us. To have this package resent to the correct address, you will be charged the flat rate shipping price of $8.95.
Australia Post reserves the right to make the final decision on whether it is safe to leave the parcel as requested. Please talk to your local post office if this occurs.
You should receive a confirmation email once you have placed and paid for your order. Please check your spam/junk/others folders as the confirmation email can sometimes end up in there.
We have many payment options available and it’s important to us to provide safe and secure payment options online.
1. Secure online Credit Card payment through Stripe
2. Via Paypal with your Paypal account or credit card
3. Shop Now. Pay Later with Afterpay
4. Direct Bank Transfer
When paying via direct bank transfer please quote your order number located at the top left-hand corner of the invoice.
If you select this payment option at the checkout, you have 5 business days to make payment before your order is cancelled.
Once we have received payment for your order, your order status will change from ‘on hold’ to ‘processing’ and the usual packing and shipping process will commence.
Please return it to the below address within 7 days of receiving your order. If you have any questions regarding this process please email us at warehouse@additivefreelifestyle.com so that we can assist you.
Return Shipping Address:
Additive-Free Lifestyle
PO Box 32
Bridgewater, Tasmania,
Australia 7030
Common sense prevails with returns and reasons.
If the item you received is not what you have ordered, please email us (warehouse@additivefreelifestyle.com) within 24 hours of receiving your order, together with a photo of the wrong item and your invoice so that we can assist you.
Emails outside this time frame will be assessed on a case by case basis.
Please email us (warehouse@additivefreelifestyle.com) within 24 hours of receiving your order with a photo of the damaged/broken item so that we can assist you.
Emails outside this time frame will be assessed on a case by case basis.
*All items need to be opened upon delivery even if they are a gift.
If you have received your order but an item is missing, please email us (warehouse@additivefreelifestyle.com) within 24 hours, together with a photo of your order encased in its original packaging, so that we can assist you.
Once we have confirmed that the item wasn’t received, we can send the missed item to you free of charge, provide you with a store credit or refund, whichever you prefer.
Emails outside this time frame will be assessed on a case by case basis.
If an item you have received is faulty please email us (warehouse@additivefreelifestyle.com) within 24 hours, together with the details and a photo and/or video of the faulty item so that we can assess your claim.
Emails outside this time frame will be assessed on a case by case basis.
Sorry, no we don’t issue refunds on eBooks or online courses/programs because you get access to them straight away.
Sorry, no we cannot issue refunds on sale items, therefore we suggest you shop thoughtfully.
No, as you will have access to the eBook we cannot give you a full discount. We will do a partial refund minus the amount for the cost of the eBook. For example
Physical book price including shipping $48.95
Refund issued for $29.95
Leaving $19 paid for the cost of the eBook